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Knowledge Base
Instant answers for pacing, daily limits, and emergency breaks.
Frequently Asked Questions
Looking for immediate account resolutions?
How does paycheck pacing work?
Jola syncs with your verified employer payroll cycle. As hours or days accumulate, your available balance unlocks in real-time without interest charges.
Are there hidden transfer fees?
Zero surprises. Jola operates on a transparent flat-fee or tipping model depending on your company’s plan. No compounding interest ever.
What if my bank isn't listed?
We connect to 99% of CBN-licensed commercial banks and microfinance institutions through open banking. Select "Technical Issue" above to request manual integration.
Can I lock or pause my card immediately?
Yes, instant freeze is always available inside the Jola Mobile App under Card Security, or dial our concierge hotline 24/7 for instant locking.